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Account and security

Sign-in and accounts

Create an account with email and password, Google or Microsoft, reset a password, and how accounts work (one person each).

Guide2 min readUpdated 23 October 2026

You sign in to the app at app.sentientone.ai with an email and password, or with your Google or Microsoft account. New accounts get 200 free credits, no card needed.

Before you start

  • An email address you can receive mail at (it's where receipts and balance alerts go).
  • For a password: at least 8 characters. Passwords found in known data breaches aren't accepted (checked with a privacy-preserving lookup that never sees your password).

Steps

  1. 1

    Open the sign-up screen

    Go to app.sentientone.ai and choose to create an account (the Start free buttons on this site go straight there).

  2. 2

    Choose how to sign in

    Enter your email and a password, or continue with Google or Microsoft.

  3. 3

    Land in the app

    Your account opens with 200 free credits. Next, create your first agent.

You're done when

You see the Dashboard, and Settings → General shows your email and sign-in method.

How accounts work

  • An account belongs to one person. There are no shared workspaces, team invites, roles or SAML single sign-on.
  • Your agents, workflows, knowledge, keys and credits belong to the account.
  • A Microsoft sign-in links to an existing account only when Microsoft confirms the email address belongs to you.
  • Passwords are stored as bcrypt hashes, never in readable form.

Resetting your password

Choose Forgot password on the sign-in screen. We email you an 8-digit code; it works once and only for a limited time. Then set a new password. Change it any time when signed in under Settings → Security.

If something goes wrong

My new password isn't accepted

It must be at least 8 characters and must not appear in a known data breach. Pick a longer, unique one.

I signed up with Google and now want a password

Sign in with Google, then set a password under Settings → Security.

I didn't get the reset email

Check spam, and make sure you used the email on the account. Still nothing? Email support@sentientone.ai.

Can I share my account with a colleague?

Accounts are for one person. Share the agents' output (the API, the widget) rather than the login, and turn on two-step verification.

Still stuck?

Email us with what you tried and any request id. A person replies.

support@sentientone.ai