Account and security
Two-step verification
Protect your account with an authenticator app and 10 recovery codes. Setup, sign-in, lockouts and lost devices.
Guide1 min readUpdated 23 October 2026
Two-step verification asks for a 6-digit code from an authenticator app each time you sign in, so a stolen password alone can't open your account. It applies to every sign-in method, including Google and Microsoft.
Before you start
- An authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password.
- Somewhere safe to keep 10 recovery codes (a password manager is ideal).
Steps
- 1
Open Security
Go to Settings → Security and find Two-step verification.
- 2
Scan the code
Turn it on and scan the QR code with your authenticator app (or type the key it shows).
- 3
Confirm a code
Enter the 6-digit code your app shows to prove it's set up.
- 4
Save your recovery codes
You get 10 one-time recovery codes. Store them safely: each one gets you in once if you lose your phone.
You're done when
Settings → Security shows two-step verification as on. Turning it on signs out sessions that were started before it, so other devices will need the code next time.
How it behaves
- Five wrong codes in a row lock two-step sign-in for five minutes.
- The secret behind your codes is stored encrypted.
- Each recovery code works once.
If something goes wrong
My codes are always rejected
Your phone's clock is probably off. Turn on automatic date and time, then try a fresh code.
I lost my phone
Sign in with one of your recovery codes, then set two-step verification up again on the new phone.
I lost my phone and my recovery codes
Email support@sentientone.ai from your account's email address.
Still stuck?
Email us with what you tried and any request id. A person replies.