Contact support

Email [support@sentientone.ai](mailto:support@sentientone.ai) and a person replies. Searching this help centre first often finds the answer faster: try the troubleshooting guides.

What to include

• The email address on your account.
• The agent or workflow involved (its name or id).
• The request_id from the error, the X-Request-Id header, or the widget's "Reference". It finds the request in our logs at once. See Request ids.
• What you expected and what happened, with the time and any error code.
• For billing: the date and amount of the payment.

From the app

Signed in, you can also send a question, feedback or a bug report from the app's support form, and say how urgent it is: from "Question or feature request" to "Production is down".

Security issues

Report a vulnerability to [security@sentientone.ai](mailto:security@sentientone.ai) with the details, and give us reasonable time to fix it before you publish. If your secret API key has leaked, email support straight away (see API keys).

Custom hosting and larger needs

For custom hosting on your own infrastructure, or volumes beyond the packs, email support@sentientone.ai and tell us what you need.