Credits and billing
Receipts, invoices and refunds
Where to find Stripe receipts and invoice PDFs, the balance history, and the refund policy for unused credits.
Reference1 min readUpdated 23 October 2026
Every payment produces a receipt, and every change to your balance is logged. Both are on the Billing page.
Receipts and invoices
- Billing → Receipts lists every payment for credits (your last 50), with a link to Stripe's receipt and, for packs, the invoice PDF.
- A receipt email is sent after every credit pack and every automatic top-up.
- Amounts are in US dollars.
Balance history
Billing → History lists every change to your balance: packs, top-ups, free credits, replies and knowledge (grouped by day, in UTC), refunds for failed work, with the running balance.
Refunds
Unused credits aren't refundable, but if something went wrong, email support@sentientone.ai and we'll sort it out.
- Failed replies and failed ingestion are refunded in credits automatically.
- Deleting your account doesn't refund unused credits.
Can I get an invoice with my company details?
The invoice PDF is generated by Stripe from your billing details. For anything it doesn't cover, email support@sentientone.ai.
I can't see a payment in Receipts
Only successful payments for credits are listed. If you were charged and it isn't there, email support with the date and amount.
Still stuck?
Email us with what you tried and any request id. A person replies.