Solutions · Order Tracking
“Where's my order?”
Answered before they ask twice.
Build an order-tracking agent on SentientOne, connect it to your order system over MCP, and embed it on your site. Customers ask in plain English and get live status, carrier, and ETA in seconds — no logins, no hold music, no ticket.
One question fills your queue.
And it never stops.
“Where is my order?” is often 40% of e-commerce support volume — and the answer already sits in your order system.
Tickets that shouldn't exist
The status is in your system already. Customers just have no way to reach it without emailing your team.
Peak-season pile-ups
Sales events double order volume and triple “where is it?” tickets overnight — your team can't scale that fast.
Slow answers, anxious buyers
An hours-long reply to a five-second question erodes trust in the whole shop, not just the delivery.
Logins nobody wants
Forcing an account login for one status check creates friction — and even more “I can't log in” tickets.
Live answers,
straight from your order system.
An order-tracking agent on SentientOne reads live data for every answer — nothing is scripted or canned.
Instant status, 24/7
Answers the moment a customer asks, in every timezone, with no queue and no wait.
Reads your order system
Calls your order API through MCP for live status, carrier, ETA, and the latest tracking scan.
Scoped, safe access
The MCP server runs in your environment and returns only the tool response — never raw database access.
Explains delays
When a parcel is held up, it explains what happened and gives the updated delivery window.
Hands off the hard ones
Address changes, refunds, or lost parcels go to your team with the full conversation attached.
Every language
Customers ask in their own language and get the same live answer — one agent for every market.
Launch your tracking agent
in hours.
Four steps from an empty dashboard to a live agent on your site.
Create the agent
Name it, write a short system prompt that sets tone and scope, and pick a model — GPT-4o, Claude, or Gemini. No code.
Connect your orders API
Add your order system as an MCP server — SentientOne discovers the order-status tool automatically. Credentials stay in your environment.
Set boundaries & test
In the Playground, ask real questions and set the rules: anything beyond order status hands off cleanly to your team with full context.
Deploy anywhere
Embed the chatbot widget with one snippet, or call the agent from your app through one REST API. Every conversation is traced for tokens, latency, and cost.
<script src="https://app.sentientone.ai/widget.js" data-agent-id="your-agent-id" data-style="bubble"> </script>
curl https://api.sentientone.ai/v1/chat/stream \
-H "Authorization: Bearer $SENTIENTONE_KEY" \
-d '{
"agent": "order-tracking-agent",
"message": "Where is my order #10294?"
}'Plugged into
your fulfilment stack.
Bring your shipping knowledge, connect your order systems, and deploy wherever customers ask.
Knowledge sources
- Shipping policies
- Delivery FAQs
- Returns process
- Carrier information
Connect via MCP
- Order management system
- Fulfilment & carriers
- Subscription & billing
- Your internal APIs
Deploy to
- Website chat widget
- Order-status page
- In-app via REST API
- Any channel, one API
Questions, answered.
Does it answer with live data?
Yes. Every answer comes from a live call to your order system through MCP — status, carrier, ETA, and the latest tracking event at the moment the customer asks.
Can customers change an order through it?
You decide. Out of the box it answers status questions and hands anything transactional — address changes, cancellations, refunds — to your team with the full conversation attached.
Is customer data safe?
The MCP server runs in your environment and returns only the specific tool response. Your database, credentials, and raw records never reach SentientOne — and you can self-host the whole platform.
Do customers need to log in?
No login flow is required by the platform — you choose how the agent verifies a customer, for example by order number and email, and encode it in the tool.
Which order systems does it work with?
Anything you can expose behind an API — commerce platforms, OMS, 3PL and carrier systems. Wrap it in an MCP server and the agent discovers the tools automatically.
How long does it take to set up?
Most teams are live within days: create the agent, connect the orders API over MCP, set the handoff rules, and embed the widget with one snippet.
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