Solutions · Industry
AI agents for marketplaces that serve buyers and sellers at once
A marketplace runs two support queues at the same time. SentientOne lets you build AI agents grounded in your own policy and connected to your real systems, so buyers and sellers get accurate answers in seconds and your team handles only what truly needs a human.
14 days free · No credit card · Bring your own model keys
Agent blueprint
- Model
- GPT-4o, Claude, Gemini or Llama — a dropdown
- Knowledge
- Your PDFs, FAQs and crawled pages
- Tools
- Discovered from your MCP servers
- Deploy
- One script tag, or POST /v1/chat/stream
Configured in the dashboard. Live on the next request.
Why it fits
Built for Marketplaces. Not bolted on.
The same platform every other team here runs, pointed at the material, systems and vocabulary this work already uses.
Grounded in your policy
Agents answer from your own policies, FAQs, and seller docs through RAG, so buyers and sellers get the rules as they actually are, not a guess.
Connected to your systems
Through MCP, agents read live order, listing, payout, and dispute data from your own APIs while your credentials stay inside your environment.
One API, full visibility
Call every agent from your app, seller portal, and help centre through one REST endpoint, with every request traced for tokens, latency, and cost.
The build list
What you can ship.
Each one is a single agent: grounded in your knowledge, connected to your tools over MCP, and called through one endpoint.
Browse every solutionResolve buyer support at scale
Answers order status, refunds, returns, and policy questions from live data and grounded knowledge, then escalates to a human with full context when needed.
Guide sellers through listings
Helps sellers create and fix listings, explains category rules and fees, and flags policy issues before an item goes live, all grounded in your seller handbook.
Triage trust and safety
Reviews reports against your policy, gathers the relevant account and order history through MCP, and routes flagged cases to the right queue with a clear summary.
Assist on dispute resolution
Pulls both sides of a transaction, checks eligibility against your policy, drafts a recommended outcome, and hands complex disputes to your team ready to decide.
Put one agent to work in Marketplaces. This week, not next quarter.
Build it on the free trial, ground it in your own material, and judge it on a real question.
14 days free · No credit card · Cancel anytime