Solutions · Industry
AI agents for marketplaces
that serve buyers and sellers at once
A marketplace runs two support queues at the same time. SentientOne lets you build AI agents grounded in your own policy and connected to your real systems, so buyers and sellers get accurate answers in seconds and your team handles only what truly needs a human.
Built for Marketplaces.
Not bolted on.
Grounded in your policy
Agents answer from your own policies, FAQs, and seller docs through RAG, so buyers and sellers get the rules as they actually are, not a guess.
Connected to your systems
Through MCP, agents read live order, listing, payout, and dispute data from your own APIs while your credentials stay inside your environment.
One API, full visibility
Call every agent from your app, seller portal, and help centre through one REST endpoint, with every request traced for tokens, latency, and cost.
What you can build.
Every agent is grounded in your knowledge, connected to your tools via MCP, and callable from one API.
Resolve buyer support at scale
Answers order status, refunds, returns, and policy questions from live data and grounded knowledge, then escalates to a human with full context when needed.
Guide sellers through listings
Helps sellers create and fix listings, explains category rules and fees, and flags policy issues before an item goes live, all grounded in your seller handbook.
Triage trust and safety
Reviews reports against your policy, gathers the relevant account and order history through MCP, and routes flagged cases to the right queue with a clear summary.
Assist on dispute resolution
Pulls both sides of a transaction, checks eligibility against your policy, drafts a recommended outcome, and hands complex disputes to your team ready to decide.
Ship AI for Marketplaces.
Start today.
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